Privacy Policy

Introduction

At qeltraniohub, we're committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This privacy policy explains our practices when you visit our website, use our financial education services, or interact with our platform in any way. We believe that understanding how your data is handled is fundamental to building trust, and we want you to feel confident about engaging with our services.

Information We Collect

Personal Information You Provide

When you register for our services, subscribe to our newsletter, or contact us directly, we collect information that you voluntarily provide. This includes your name, email address, phone number, and any other details you choose to share. If you enroll in our learning programs, we may also collect information about your educational background and professional experience to better tailor our content to your needs.

Automatically Collected Information

Like most websites, we automatically collect certain technical information when you visit our site. This includes your IP address, browser type, operating system, referring URLs, and pages you view. We use cookies and similar technologies to enhance your browsing experience and remember your preferences. This data helps us understand how our website is being used and allows us to improve our services continuously.

How We Use Your Information

We use the information we collect to provide and improve our financial education services. This includes delivering personalized learning content, sending you relevant updates about our programs, and responding to your inquiries. We may also use your information to analyze trends and usage patterns, which helps us develop better educational resources and improve our platform's functionality.

• Providing access to our learning programs and educational content
• Sending newsletters and updates about financial education topics
• Responding to your questions and providing customer support
• Analyzing website usage to improve user experience
• Maintaining security and preventing fraud
• Complying with legal obligations and regulatory requirements

Information Sharing and Disclosure

We don't sell, rent, or trade your personal information to third parties. However, we may share your information in specific circumstances to provide our services effectively. We work with trusted service providers who help us operate our platform, such as email marketing services, analytics providers, and payment processors. These partners are bound by strict confidentiality agreements and are only allowed to use your information for the specific services they provide to us.

We may also disclose your information if required by law, such as responding to subpoenas, court orders, or other legal processes. In the unlikely event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, but only under equivalent privacy protections.

Data Security

Protecting your personal information is a top priority for us. We implement industry-standard security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption of sensitive data, regular security audits, and strict access controls. We also ensure that our team members and service providers who handle your information are trained on privacy and security best practices.

Your Rights and Choices

You have several rights regarding your personal information. You can access, update, or delete your account information at any time through your account settings. If you no longer wish to receive our communications, you can unsubscribe using the link in any email we send you. You also have the right to request a copy of the personal information we hold about you and to ask us to correct any inaccuracies.

For residents of certain jurisdictions, you may have additional rights under local privacy laws, such as the right to data portability or the right to object to certain types of data processing. We're committed to honoring these rights and will respond to your requests promptly and in accordance with applicable laws.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files that are stored on your device when you visit our site. They help us remember your preferences, understand how you use our platform, and provide personalized content. You can control cookie settings through your browser preferences, though disabling certain cookies may affect the functionality of our website.

We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a specified period. We also use analytics cookies to gather information about website usage patterns, which helps us improve our services and user experience.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of information and the purpose for which it was collected. For example, we may retain account information for active users indefinitely, while marketing communications data may be retained for a shorter period.

When we no longer need your personal information, we will securely delete or anonymize it. If you request deletion of your account, we will remove your personal information from our active systems, though some information may be retained in backup systems for a limited period for security and legal compliance purposes.

International Data Transfers

As a South African company, we primarily process and store your data within South Africa. However, some of our service providers may be located in other countries, which means your information may be transferred to and processed in jurisdictions with different privacy laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

Children's Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate steps to remove the information from our systems.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by email or by posting a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

The date at the top of this policy indicates when it was last updated. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.